TERMS & CONDITIONS

Important Information to Know

This website is operated by PATIO GALLERY INC DBA (HOME + PATIO GALLERY), (HOME + PATIO GALLERY OUTLET) also known as HPG, HPG OUTLET, (HPGOUTLET.COM) (HPGSTORE.COM) is operated by PATIO GALLERY INC. The mailing address for PATIO GALLERY INC is 1537 Ave. Ponce de Leon Sector el Cinco, San Juan PR 00926.

Your Use of This Website is Governed by These Terms and Conditions

Please take a few minutes to review these Terms and Conditions. Your use of this website constitutes your agreement to follow these rules and to be bound by them. If you do not agree with any of these Terms and Conditions, do not use the Hpgoutlet.com website.

These Terms and Conditions May Change

PATIO GALLERY INC DBA (HOME + PATIO GALLERY) reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of this website following any such change constitutes your agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this website.

Can I place an order over the phone?

We cannot place orders by phone at this time. You can place your order online or by visiting one of our showrooms.

Will I be charged sales tax?

Sales tax will be charged based state law.

When will my credit card be charged?

Your credit card will be charged at the time of purchase.

How can I check the status of a purchase?

You can look up your order and get access to order status, delivery tracking, updating or scheduling your delivery or pickup by email us at admin@hpgoutlet.com. You will just need to enter your 6-digit order (also known as invoice) number, any phone number that was provided at time of purchase, and the invoice date.

 

Are there products available online that are not available in store?

While we try to utilize as much space in our showrooms as possible to show as many products as we can, there may be items on our website that we are not able to display in our showrooms due to the different sizes of our showrooms.

What is a backorder?

A backorder occurs when there is a delay in a product arriving to our warehouse, thus delaying the delivery. We try to minimize these occurrences as much as possible, but backorders do occur.

Do I need to take measurements prior to placing an order?

We highly recommend taking measurements prior to purchasing. We ask that you measure the area in your home where the furniture will be placed, and when you arrive to the showroom, a sales associate can assist you in measuring the items on the showroom floor to assist you in choosing the furniture that is the perfect fit for you. You can also find the dimensions of our products on our website. Measurements displayed on this site are approximate and not exact measurements. 

Colors and Photography

We do our best to display as accurately as possible the colors of the products shown on this website. However, because the colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will be accurate.

Do you sell Patio Gallery gift cards?

While we do not offer e-gift cards through our website, gift cards can be purchased in store in any denomination. At this time, gift cards can only be used towards in-store purchases.

Can I use a gift card online?

At this time, gift cards can only be used towards in-store purchases.

What size mattresses do you sell?

We currently sell Twin (39” wide x 75” long), Full (54” wide x 75” long), Queen (60” wide x 80” long), King (76” wide x 80” long), California King (72” wide x 84” long), and Florida King (108" wide x 80” long).

What size foundations do you sell?

We offer different options dependent on the requirement of the bedframe you choose as well as your sleep height preference. Options include:

Standard height foundations - 9 inches.

Low profile foundations - 5 inches.

Bunkie boards - 2.5 inches.

 

Are your prices the same in-store as online?

Our online and in-store prices are the same, they can vary if there is an online sale only "ad". We always try to offer the best values anywhere. 

Why was my order delayed or cancelled?

In certain instances, there may be delays with our vendors getting your product to us. While we strive to deliver all of our customers’ products on the exact day they are expecting them, there are times where the items may be delayed. If these situations arise, we try to notify our customers as soon as we are made aware of the delay.

What services or discounts do you offer for businesses or interior designers?

Visit one of our showrooms, and one of our showroom managers will be able to assist you in making your purchase.

What if my billing and shipping address are different?

When placing an order in-store or online, we will ask for both your shipping and billing address.

What do I do if an item in my cart is not available?

Please try back in a few days as we are always receiving new stock.

Can I get a discount on a large order?

We ask that you visit one of our showrooms and speak with a showroom manager, who can assist you with your order.

Do you make custom orders?

We are unable to accommodate custom orders due to our volume of orders, but we do have a wide selection of colors and configurations to choose from.

How can I cancel my order?

For purchases made in-store you can only cancel in store by contacting your sales associate or the showroom where your purchase was made and if the product hasn't been delivered or pick-up and then you will receive a store credit. For online purchases you can cancel your order prior to delivery or pick-up only within the first 24 hours of making the purchase, after that you will receive a store credit.  For purchases made online, call Tel: (787) 691-0808 (787) 277-0808. Please cancel at least 24 hours within making your purchase as this is a Clearance/Outlet sale and items ate limited. After 24 Hours there will be no cancelation allowed and you will be subject to a re-stocking fee of 33%. 

How do I make changes to my order?

For purchases made in-store, contact your sales associate or the showroom where your purchase was made. For purchases made online, call Tel: (787) 691-0808 (787) 277-0808. We request that you call at least 24 hours prior to a scheduled delivery.

 

Billing and Payment

Do you accept wire transfers as a form of payment?

We do not accept wire transfers. We currently accept credit card payments (Visa, Mastercard or Discover). We also have quite a few financing options for in-store purchases only.  

 

What if the price changes after my purchase?

We will honor all sale prices for up to 7-days after purchase. 

Can I use a Patio Gallery gift card on my purchase?

Patio Gallery gift cards can be used on any in-store purchase. At this time, gift cards cannot be used towards online purchases.

What if I lose my gift card?

We ask that you treat your gift card as you would treat cash. We are unable to replace a lost or stolen gift card.

Can I pay my financing bill at a store? 

We are not able to process those payments at our stores. You can contact the finance company directly by calling the number on your finance bill, and they will be able to assist with your payment.

Do you offer payment plans/layaway options?

We offer many options for financing, and we also offer a layaway* option in our in-stores purchases only. For more information on our financing options. With our layaway program, you can choose your furniture and lock in today’s low prices for as little as a 33% deposit. Then you can simply make monthly payments for a 90 day term on the balance until you are ready to have your item(s) delivered.

*Layaways do not reserve product. In the event the manufacturer discontinues the pieces you are eligible for a re-selection for items at same cost.

Do you accept COD (cash on delivery)?

We do not accept COD. All furniture must be paid for prior to delivery.

I received a Patio Gallery gift certificate from a prior purchase, can I use it on my purchase?

All of our gift certificates can be used in any of our showrooms. All of our gift certificates have an expiration date listed at the bottom of the certificate. Visit a showroom prior to this date, and they will be able to assist in applying your gift certificate to your purchase.

What is your policy regarding international credit cards?

We currently are only able to accept US credit cards.

Can I apply for credit on HPG website?

Please contact us 787-277-0808 or email us at sales@hpgoutlet.com

 

Shipping and Delivery

 

I put in my zip code online, and it says you don’t deliver to my area. What do I do?

We continue to open new stores and widen our delivery area, however if we currently do not deliver to your area, you still have options. We offer domestic shipping to customers outside of our regular delivery area. 

 

Can my order be expedited?

The fastest way to get your order is to choose our Premium Delivery option. For more information on Premium Delivery please contact us 787-691-0808 

 

How long do I have to wait for my delivery?

If you live in our regular delivery area and all of your items are in stock, we can schedule your delivery for the within the same week or the next. Please note we will call you to coordinate the available date and route which can take 14-21 business days. 

Will you help me set up my furniture?

We do offer a Premium Delivery at an extra charge to our regular delivery area includes assembly and set up along with removal of any packaging materials. please contact us 787-691-0808

Will my furniture need assembly?

Most furniture requires some assembly but this service is not provide in our delivery fee, you will be responsible for assembly. We do not mount wall mirrors, pictures, or televisions. We do not hang chandeliers. Items picked up at one of our warehouses may require assembly.

Will you move my existing furniture?

We are unable to move existing furniture due to insurance restrictions (not because we do not want to help). 

Will you take my old furniture?

We are unable to remove any old furniture.

Do I have to be home for delivery?

You do not have to be home for the delivery; however, we do ask that someone over the age of 18 be at the home to sign for the furniture on your behalf.

 

How can I change my delivery date or time?

If you did not schedule at the time of placing your order, you can do so now email sales@hpgoutlet.com

If you need to postpone your delivery, you can reschedule your order or request the order be placed on hold until you are able to take delivery. We request that you do so at least one day prior to your scheduled delivery. Click the button below to reschedule your delivery or contact your sales associate directly.

Note: Items are only reserved with a scheduled delivery date within 14 days.

 

Can I pick up my order?

You can buy online and choose to have your items brought to your home, or you can pick them up from our warehouse:

#1537 Ave. Ponce de León Sector el Cinco, San Juan Puerto Rico 00926

Wednesday- Friday 1pm-4pm, Saturday 9am-12pm

Tel: 787-691-0808 787-277-0808

A valid driver’s license must be presented at the time of pickup.

Please note we will call you to coordinate the available date and route we have which can take 14-21 business days. 

 

I ordered multiple items; will they be delivered together?

If all of your items are in stock at the time of your delivery, they will all be delivered at the same time. If for any reason, an item is on backorder, you can opt to receive the items in separate deliveries or choose to accept one delivery once your backordered items are back in stock.

Can I ship items to multiple addresses?

At this time we do not offer this service.

Can I ship to a PO, APO, or FPO box?

Unfortunately, we are unable to deliver to PO, APO, or FPO boxes as we need a signature for all orders.

I need assembly info. What do I do?

All furniture should come with assembly information in the box, however if you need assembly instructions, please send an email to sales@hpgoutlet.com with your invoice number and the item you need instructions for. Please allow up to 2 business days for reply.

 

Where does Patio Gallery deliver?

Patio Gallery offers curbside delivery only to our customers to accommodate their needs. Delivery services are offered in our local trading areas, which includes the following:

Puerto Rico at $85.00 flat rate not including Culebra and Vieques. 

 

Will I be contacted regarding my delivery?

You will be contacted via phone, email or text message prior to your delivery date as well as receive communication from the delivery drivers to let you know that they are on the way.

Can I track my delivery online?

You will receive a text message the night before your delivery with a link to track your delivery. You can also track your delivery on the day of your delivery as well.

 

Can I request that my items stay in their packaging prior to pick up?

Items picked up from any of our warehouses remain in their manufacturer’s packaging.

Can I request to have my items assembled prior to pick up?

All items are delivered in the original manufacture packaging and no assembly on our behalf. Customer will be responsible for all necessary assembly.

What if my merchandise arrives damaged?

You have one 24 hours to report any damages or defects to our Customer Care department servicio@patiogallerypr.com. We are not responsible for damages that occur as a result of customers moving or assembling products. We will require clear photographs to arrange appropriate services. For minor damages, Patio Gallery will provide in-home repair service.

If you don't plan on using your item immediately, we recommend that you inspect all of your items fully to ensure there is no damage since all damages must be reported to us within 24 hours of delivery.

 

Policies and Services

 

What if an item does not fit in the space that I want to put it in?

We ask that you measure the area where the furniture will be going prior to delivery. Once the items are delivered, they cannot be returned or exchanged.

When can I expect a refund for a cancelled item?

If a cancellation is done within 24 hours of making the purchase, please allow 7-10 business days to receive your refund in same method as your original payment. Refund timeframes depend on the form of payment as well as the banking institution.

Can I return a gift card?

Once a gift card is sold, it cannot be returned.

What is your return policy?

Online Refund Policy: You will only receive a full refund if you cancel your purchase at least 24 hours upon finalizing your purchase after 24 hours no cancellations allowed. Deliveries cancelled on or before the day of delivery will be subject to a restocking charge of 33%. Original delivery and shipping charges are non-refundable. When purchasing a clearance/outlet discounted item, no refunds or reselections are allowed on the package pieces once any items included in the package are delivered.

 

In-Store Refunds Policy: If you decide to cancel your order you will only receive a store credit for items that have not been delivered or pickup. There will no exceptions on items already delivered no cancelations, returns or exchanges. You will only receive a full refund if you cancel your purchase at least 24 hours upon finalizing your purchase. Deliveries cancelled on the day of delivery will be subject to a restocking charge of 33%. No refunds or reselections are allowed after delivery or pickup of merchandise. When purchasing a discounted item, no refunds or reselections are allowed on the package pieces once any items included in the package are delivered.

 

How do I touch up my furniture?

Many home improvements stores offer touch up products that can be used to touch up furniture, and they come in marker and crayon form. These are easy solutions for minor touch ups. All you need to do is match your furniture color and finish with the touch up color and follow the manufacturer’s instructions.

Does my furniture come with a warranty?

Patio Gallery grants or implies no warranties of performance on any products. All warranties provided, if any, are Manufacturing Warranties. Warranty paperwork is typically included in the packaging of the product. Many manufacturers who provide a warranty prefer to handle warranty claims directly. Some manufacturers prefer Patio Gallery to assist in warranty service. Should assistance be necessary, please contact the Patio Gallery Warranty Department through Customer Care. Patio Gallery will charge a fee for delivery and/or pickup charges, if incurred, while handling the manufacturer’s warranty claim. For quality control purposes and verification, we reserve the right to request photographs of the damaged item(s) prior to processing a warranty claim. Most manufacturers’ warranties include repair or replacement of defective parts.

Do you offer extended or additional warranties?

At this time, we don’t offer any extended warranty.

 

Are certain items excluded from warranties?

Clearance items, electronics, and floor model pieces do not come with a warranty, and In-Home Service cannot be purchased on them. Our furniture is intended to be used for residential purposes; therefore, the warranty is voided if used commercially.

What do I do if I need service?

Click the Submit a Claim button below, and one of our warranty specialists will contact you within 48 business hours.

How do I report damages or defects?

Email us at admin@hpgoutlet.com, and one of our warranty specialists will contact you within 48 business hours.

How do I order a part?

Click the LIVE CHAT option at the top of this web page or email us at admin@hpgoutlet.com, and we will be happy to assist you.

 

What is the warranty on accessories? 

Accessories have a 30-day warranty unless you have purchased an item in clearance, “as is”, floor sample, outlet or liquidation. 

 

General

Are you hiring? How can I apply?

We are always looking for great people to add to our Patio Gallery Family! Please email admin@hpgoutlet.com

 

What are your regular business hours?

Showrooms: Monday through Saturday from 10:00am - 5:00pm, Sunday from 11:00am - 5:00pm

Customer Service: Monday through Friday from 8:00am - 4:00pm.

I need to change my address. Can I do this online?

If you have not received your delivery, click the LIVE CHAT option at the top of this web page or email us at admin@hpgoutlet.com, and we will be happy to assist you.

If you need to change the address on your invoice to ensure that you receive your In-Home Service store credit, please call us at 787-277-0808 or email us at admin@hpgoutlet.com. Include your invoice number(s) to ensure that we take care of all your purchases.

If you need to change your billing address on a Patio Gallery finance account, please visit call 787-277-0808

 

How can I cancel my order?

For purchases made in-store, you can cancel your order prior to delivery by contacting your sales associate or the showroom where your purchase was made. For purchases made online, call 787-277-0808. Please cancel at least 48 hours from time of purchase.

How do I make changes to my order?

For purchases made in-store, contact your sales associate or the showroom where your purchase was made. For purchases made online, call 787-277-0808. We request that you call at least 48 hours prior to a scheduled delivery.

Can I pick up my order?

We will coordinate a date for pickup which can take 7-14 business days. You can buy online and choose to have your items brought to your home, or you can pick them up from our warehouses:

#1537 Ave. Ponce de León Sector el Cinco, San Juan Puerto Rico 00926

Wednesday- Friday 1pm-4pm, Saturday 9am-12pm

Tel: 787-277-0808

 

Can I apply for credit on HPG website?

Not at this time. Please call 787-691-0808